Contact
Have a question about your order, sizing, shipping, or anything else? We’re happy to help.
You can contact our customer service team by email. We read every message and do our best to respond as quickly as possible.
Need a Hand?
Whether you need help choosing the right size, tracking your order, or understanding our return process, our team is here for you.
Email: info@dorothy-mae.com
Customer Service Hours:
Monday to Friday: 09:00 – 17:00 (ET)
Weekends: 11:00 – 16:00 (ET)
Order Questions
If your question is about an order, please include your order number and the email address used at checkout. This helps us find your order faster and assist you more efficiently.
Shipping & Tracking
Once your order has been shipped, you will receive a tracking number by email. Tracking updates may take a little time to appear after dispatch.
If your package seems delayed, please allow a few additional business days for the carrier to update the tracking information.
Returns & Refunds
For return or refund requests, please contact us first before sending anything back. Items sent back without prior approval may not be accepted.
Please include your order number and a short explanation of your request so we can guide you through the correct return process.
Why Shop With Us
- Curated feminine styles designed to make you feel confident
- Free shipping available on orders in the USA
- 30-day return policy
- Friendly customer support
Contact Information
Dorothy & Mae
Email: info@dorothy-mae.com