Shipping policy
Last updated: July 16, 2026
Processing Times
Please allow 1–3 business days from Monday to Friday for us to process and ship your order.
All packages are shipped with a tracking number, so you can follow your order once it has been dispatched.
An express shipping option may be available at checkout, depending on your location and the items in your order.
Transit Times
| Destination | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Australia | Free Shipping | 7–14 Business Days |
| Australia | Express Shipping | 3–6 Business Days |
Carriers We Use
Depending on your location and the selected shipping method, your order may be delivered by one of the following carriers:
- Australia Post
- Sendle
- Aramex
- CouriersPlease
- DHL
- Other trusted local delivery partners
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
You can track your order on our Track Your Order page using your tracking number or order number.
Important Notes
- Delivery times are estimates and may vary due to customs, weather conditions, courier delays, high order volume, or other circumstances outside our control.
- Business days exclude weekends and public holidays.
- Delivery to regional and remote areas of Australia may take a few additional business days.
- During busy sale periods, processing and delivery times may be slightly longer than usual.
- All products are carefully packed before shipment.
- Some products may be shipped from our international warehouse.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
Dorothy & Mae is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package appears to be delayed, please allow a few additional business days for the tracking information to update.
If your order has not arrived within the estimated delivery window, please contact us so we can review the shipment status and assist you further.
Customer Service
For any shipping questions or support, please contact us at:
Email: support@dorothy-mae.com