Terms of service
Last updated: June 10, 2026
OVERVIEW
This website is operated by Dorothy & Mae. Throughout the site, the terms “we”, “us” and “our” refer to Dorothy & Mae. We offer this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein.
If you do not agree to these Terms, you may not access or use the website or services.
We reserve the right to update, change, or replace any part of these Terms at any time. Your continued use of the website after any changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., who provide the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are of legal age in your country or region of residence, or that you have given us your consent to allow any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose. You must not transmit any worms, viruses, malware, or any code of a destructive nature.
A breach or violation of any of these Terms may result in immediate termination of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmissions over various networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current.
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the service, or any part of it, without notice at any time.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device’s display of any color will be accurate.
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer. All product descriptions and prices are subject to change at any time without notice.
We reserve the right to discontinue any product at any time.
Please see our Refund Policy for more information about returns, refunds, and exchanges.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order.
These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders using the same billing or shipping address.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
You agree to promptly update your account and other information, including your email address, billing address, shipping address, and payment details, so we can complete your transactions and contact you when needed.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our service may include materials from third parties.
Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy.
We do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.
Please review third-party policies and practices carefully before engaging in any transaction.
SECTION 9 – USER COMMENTS AND SUBMISSIONS
If you send us submissions, ideas, feedback, reviews, suggestions, or other materials, whether online, by email, by post, or otherwise, you agree that we may use, edit, copy, publish, distribute, and translate such content without restriction.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
You further agree that your comments will not contain unlawful, abusive, offensive, misleading, or malicious material.
You are solely responsible for any comments you make and their accuracy.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content:
- For any unlawful purpose;
- To solicit others to perform or participate in unlawful acts;
- To violate any international, national, or local laws or regulations;
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate;
- To submit false or misleading information;
- To upload or transmit viruses, malware, or any other type of malicious code;
- To collect or track the personal information of others without consent;
- To interfere with or bypass the security features of the service or any related website.
We reserve the right to terminate your use of the service for violating any prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
You agree that the service and all products delivered to you through the service are provided “as is” and “as available” for your use, without any warranties, either express or implied.
Dorothy & Mae shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages arising from your use of the service or any products purchased through the service.
In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is restricted, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Dorothy & Mae, its team, partners, affiliates, service providers, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
SECTION 15 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
These Terms are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by notifying us that you no longer wish to use our services or by ceasing to use our site.
If we believe that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice.
Any obligations and liabilities incurred before the termination date shall survive termination.
SECTION 17 – ENTIRE AGREEMENT
These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and Dorothy & Mae.
Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and interpreted in accordance with the laws of The Netherlands.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.
It is your responsibility to check this page periodically for changes. Your continued use of or access to our website after any changes are posted constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Email: info@dorothy-mae.com
Support Hours:
Monday to Friday: 09:00 – 17:00 (ET)
Weekends: 11:00 – 16:00 (ET)