Return and refund policy

Last updated: June 10, 2026

30-Day Return Policy

You have 30 days after receiving your item to request a return.

How to Start a Return

  1. Contact our customer service at support@dorothy-mae.com
  2. Provide your order number, which can be found in your confirmation email or invoice.
  3. Wait for our team to approve the return and provide you with the return address and clear instructions on how and where to send your package.

Important: Items sent back without first requesting a return will not be accepted.

Return Conditions

  • All returns must be shipped to the return address provided by our customer service team.
  • A $15 administration fee per item will be deducted from your refund.
  • Customers are responsible for return shipping costs.
  • Items must be in original condition, unworn, unused, and with tags if applicable.
  • Items must be returned in their original packaging where reasonably possible.

Damages or Issues

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can review the issue and provide a suitable solution.

To help us resolve the matter quickly, please include your order number and clear photos of the item and packaging when contacting us.

Exchanges

We do not offer direct exchanges.

The fastest solution is to:

  1. Request a return for the original item.
  2. Once the return is approved, place a new order for the desired item.

Refunds

Once we receive and inspect your return:

  • We will process it within 2–4 business days.
  • You will receive your refund confirmation by email.
  • Funds typically return to your account within 3–5 business days after the refund has been processed.

Please note that it may take your bank or credit card provider additional time to post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@dorothy-mae.com.

Cancellation Policy

Cancellations must be requested within 24 hours of placing an order. Due to our rapid processing and fulfillment system, orders are prepared for shipment quickly and cannot be modified or canceled after this window.

Once this period has passed, customers will need to wait for the delivery of their order and follow our standard return procedure if they wish to return the item.

Contact

Questions about returns or refunds should be sent to:

Email: support@dorothy-mae.com